Refund policy
Refund & Return Policy
We offer a 30-day satisfaction guarantee.
You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at:
If your return is approved, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
Non-Returnable Items
Some items cannot be returned, including:
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Perishable goods
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Custom or personalized products
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Personal care items (for hygiene reasons)
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Gift cards
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Sale items
If you have questions about your specific item, feel free to contact us.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be returned in its original condition, unused, with tags, and in its original packaging.
Refunds
Once we receive and inspect your return, we will notify you if the refund has been approved.
If approved, refunds will be automatically issued to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: